This Privacy Policy describes how Energio (“we”, “us”, “our”) collects, uses, stores, and discloses information when you visit or use our website https://energiosg.sg/ (the “Website”) or engage with our services (collectively, the “Services”).

1. Information We Collect

We may collect the following types of personal information when you use our Website or contact us:

• Contact information: name, email address, phone number, mailing address — e.g. when you send enquiries, request quotes, or subscribe to updates.
• Usage and device information: data about how you use the Website (pages visited, time on site), device data (IP address, browser type), and cookies/ tracking technologies.
• Any other information you choose to provide: for instance, information in messages, forms or communications (e.g. property details, project details when requesting solar installation).

2. How and Why We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, process quotes, schedule site visits, or otherwise provide the solar / EV-charging services you request.
• To manage and operate our Services (e.g. handle bookings, installations, customer support).
• To improve our Website and Services — including analysing usage to optimize content, design, and user experience.
• To send you updates, newsletters, marketing and promotional materials — if you have opted in (e.g. by subscribing).
• To comply with legal obligations and enforce our agreements.

3. Cookies & Tracking

We may use cookies and similar tracking tools to collect and store certain information when you visit our Website. This includes data such as your IP address, browser type, pages visited, and other diagnostic data. Cookies help us understand user behaviour, improve the Website, and deliver relevant content.

You can usually disable cookies via your browser settings; however, doing so may affect certain features or functionality of the Website.

4. Data Sharing and Disclosure

We will not sell your personal information to third parties. We may share information with:

• Third-party service providers (e.g. hosting, analytics, marketing tools) who help us operate the Website or deliver Services — in which case we ensure they abide by data-protection confidentiality obligations.
• Legal or regulatory authorities, if required by law, or to protect our rights, property, or safety of others.

Unless required for delivering services to you, we will not share personal data with other third parties without your consent.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy (e.g. to complete your project, respond to enquiries, for customer support, administrative purposes) — or as required by law. When data is no longer needed, we will delete or anonymize it.

6. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data — for example: to access, correct, update or delete your personal data, or to withdraw consent for marketing communications. To exercise these rights, please contact us at the contact details below.

If you request deletion, we will erase your personal data except to the extent required to comply with legal obligations or legitimate business purposes (e.g. record-keeping).

7. Security

We adopt reasonable administrative, technical, and organizational measures to protect the security and confidentiality of your personal data. However — as with any online system — we cannot guarantee absolute security.

8. Children

Our Website and Services are intended for adults. We do not knowingly collect personal data from children under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this Website and update the “Last updated” date.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data-subject rights, you can contact us at:

• Email: yishien@energio.sg
• Phone: +65 8944 9455
• Address: 51 Ubi Avenue 1, #01-08, Singapore 408933